Terms of Service

These Terms of Service ("Terms") govern your access to and use of Phloz (the "Service"), operated by Phloz ("Phloz", "we", "us", or "our"), based in Vancouver, British Columbia, Canada. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you have authority to bind it to these Terms.

1. Eligibility and accounts

The Service is a business tool intended for users aged 18 or older. You must provide accurate account information, keep your credentials secure, and are responsible for all activity under your account and for your team members' and clients' use of your workspace. Notify us promptly of any unauthorised use.

2. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms. In summary, you agree not to use the Service to:

• violate any law or regulation;
• infringe intellectual property or privacy rights;
• upload malware or attempt to gain unauthorised access to any workspace, account, or system;
• send spam or unsolicited marketing, or otherwise misuse the messaging or email features;
• reverse engineer, resell, or overload the Service.

3. Your data and responsibilities

You retain ownership of all content you upload ("Customer Data"). You grant us a limited licence to host, process, and display Customer Data solely to provide and support the Service. You are responsible for the Customer Data you and your team put into Phloz — including having the necessary rights, notices, and consents to collect and process any personal data about your own clients and contacts. As between you and us, you are the controller of that data and we process it on your behalf, as described in our Privacy Policy and Data Processing Addendum.

4. Fees, billing, and refunds

Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Pricing is per active client as described on our pricing page; fees are exclusive of taxes, which you are responsible for where applicable. Except as required by law or stated here, fees are non-refundable. We offer a 30-day money-back guarantee on your first payment — contact support@phloz.com within 30 days of your first charge for a refund of that payment. We may change pricing on a prospective basis with at least 30 days' notice.

5. Free tier and trials

Free or trial access is provided as-is and may be changed or discontinued. We may set and adjust the limits of free and trial plans, and may suspend accounts that abuse them.

6. Service availability and changes

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, add, or remove features over time; we will not make material reductions to core paid functionality without reasonable notice. Scheduled maintenance will be announced in advance where practical.

7. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by Phloz and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted. Third-party names and logos referenced on our site (including in comparisons) are the trademarks of their respective owners and are used for identification only; their use does not imply affiliation or endorsement.

8. Termination

You may cancel at any time from billing settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts that materially breach these Terms or pose a security or legal risk. On termination you may export your Customer Data for 30 days, after which it may be deleted. Self-serve export tooling is included on paid plans; on any plan, including the free tier and after cancellation within that 30-day window, we will provide your export on request at no charge — email privacy@phloz.com.

9. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Phloz helps you document and monitor tracking configurations but does not guarantee the accuracy, completeness, or performance of any third-party analytics, advertising, or tracking system.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data; and our aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You will defend and indemnify Phloz against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your breach of applicable law.

12. Governing law and disputes

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Vancouver, BC, subject to any mandatory consumer-protection rights in your place of residence.

13. Changes to these Terms

We may update these Terms occasionally. Material changes will be announced by email or in-app notice at least 30 days in advance where practical; continued use after changes take effect constitutes acceptance.

14. General

Entire agreement. These Terms, together with the policies they reference — including the Privacy Policy, Acceptable Use Policy, and Data Processing Addendum — are the entire agreement between you and Phloz regarding the Service and supersede prior discussions.

Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control.

Severability and waiver. If any provision is held unenforceable, the remaining provisions stay in effect; a failure to enforce a provision is not a waiver of it.

Notices and relationship. We may provide notices by email or in-app notice; you may reach us at the address below. Nothing in these Terms creates an agency, partnership, or joint venture between the parties.

Survival. Provisions that by their nature should survive termination — including data ownership, accrued fees, disclaimers, limitation of liability, indemnification, and governing law — survive.

15. Contact

Questions about these Terms? Email legal@phloz.com — Phloz, Vancouver, BC, Canada.